The Hard Truth about Accountability

Watch as Dorothy Sisneros, Partner & SVP, Client Services, Language of Caring® discusses the struggle to maintain accountability when leaders fail to hard-wire patient experience best practices or change their focus, which results in lack of accountability, waste of money and lost time. In this Beryl Institute Patient Experience (PX) Learning Bite, Sisneros shares six key elements to achieving strong accountability among healthcare teams and leaders, in order to create the exceptional patient, family and staff experience.           Click here to watch now. For more on accountability, take a look at our webinar replay.