Testimonials

“Language of Caring® has proven to be a wonderful package of training sessions. The real magic is the ease of use and all of the reinforcement tools included. They collaborate with you throughout the entire preparation and roll out. It is very structured and very effective.” -- Rhonda Dishongh, Leader of Patient Experience, Patient Relations and Patient Access. Memorial Hermann Northeast Hospital (TX)

“ Language of Caring isn’t just a program. Our team members are much more engaged and much more welcoming, warm and enthusiastic not only with patients, but also with each other. And it feels absolutely genuine. If someone asked me about Language of Caring, I’d say—it’s about caring and it’s about authenticity.” -- Carlos Castaneda, Strategic Programs Coordinator. Adelante Healthcare (AZ)

"Language of Caring doesn't tell you what to say. It helps support how you say it. Language of Caring brings your words to life." -- Beth Venderscheuren, Manager, Office of Patient & Family Experience. Suburban Hospital - Johns Hopkins Medicine (MD)

“I feel quite certain that we have selected the best partner on this journey to a culture of excellence. Seeing the program come together has made our team even more enthusiastic about bringing this curriculum to the rest of the organization. It was remarkable to see professed skeptics convert to believers in a matter of hours and I was shocked at the impact these sessions had on me personally.” -- Edith Jones-Poland, MD, Medical Director, Clinical Quality and Workflow Management. Desert Oasis Healthcare (CA)

“Language of Caring has already helped me improve my ability to convey empathy in my conversations with patients, clinicians, and hospital staff. It would have been nice to have this course 20 years ago when I was in residency”. -- Douglas M. Cutler, M.D., FHM, Medical Director Care Coordination. Banner Health (AZ)

"Advanced Communication for Physicians was excellent for developing and enhancing communication skills for interactions with patients, families, and colleagues. The videos with specific examples of both negative and positive scenarios were very good at illustrating and reinforcing the communication principles. This program would be beneficial to any physician at any stage in their career." -- Donna Bhisitkul, MD. Medical Director, Pediatric Emergency Department

“The Language of Caring is like having my own personal guide teaching me the ‘art’ of medicine. My patients and even their family members are thanking me for the care and attention I have provided them even though the amount of time I spend with them hasn’t changed. This should be made a mandatory course in every medical school curriculum.” -- Thomas Corson, DO. Emergency Physician, Banner McKee Medical Center (AZ)

"Our nursing units have been working hard on patient satisfaction for a long time and felt that they had hit a wall. Nothing made a difference. Then, with Language of Caring, we've seen double-digit improvements - in the E.D., in Telemetry, in Med-Surg, in outpatient Surgery and other areas that have been my particular concern. We are thrilled!" -- Audrey Jadczak, V.P. and Chief Nursing Officer. St. Mary Medical Center (PA)

“It really works! Thank you for presenting your program at the ACP meeting in Boston this month. I started using one of your suggestions in my daily encounters with patients in the office and I am absolutely amazed at what a difference it makes and how easy and simple it is to put into practice.” -- Daniel Vance, MD. Internal Medicine Group