Hear from those who have experienced our speeches and workshops.

“You did great!!! Thanks so much for all the time and effort you put into your presentation (How to Achieve Breakthroughs in the Patient Experience) for the WellSpan Retreat … it couldn’t have been better. I’ve read through all the participant evaluations and people loved your presentation—many cited it as the single best part of our retreat. (At this point of the e-mail, our Chief Medical Officer stopped by my office to tell me how much he enjoyed and agreed with your presentation, particularly the concept of anxiety reduction). I met with our CEO, Bruce Bartels, yesterday and he wanted you to know that you’ve got a new client.”

“I want to join in the love fest. You were fabulous!! Your presentations were the highlight of Customer Service Week, if not the entire year! The feedback from those that attended is glowing. The fact that they could walk away and actually be more caring communicators is huge and very much appreciated. Know that you’ve made a lasting impact on MD Anderson for which we are eternally grateful. Thank you for making us better at what we love to do, taking care of our patients and each other.”

“I just wanted to let you know how much I enjoyed the workshop on the Language of Caring. As I go over the information, I discover more and more insights. I am very excited about sharing it with my peers at NAH. I believe it will have great benefit. In addition to the material, the way you presented it was great. You kept us interested, engaged, entertained and we learned!”

“Two years in a row, Wendy Leebov conducted the annual retreats for all (500+) of the City of Philadelphia's neighborhood health center physicians and staff. Subsequently, we incorporated several of the Language of Caring videos and activities into our ongoing staff education programs. Not only were these programs acclaimed, but also people in our health centers continue to talk about and use Heart-Head-Heart and the other skills so critical to patient satisfaction with their ambulatory care experiences.”