Language of Caring for Staff: The Benefits

• Elevated HCAHPS scores and patient satisfaction to a level that earns your organization respect, loyalty, and maximum reimbursement under Value-Based Purchasing
• Improved patient safety by reducing the most common cause of errors – communication
• Greater patient and family engagement — key to patient-centered care
• Enhanced employee engagement and pride
• Achieve and sustain Magnet designation
• The high-touch advantage for your organization in today’s competitive marketplace

From the time we started it, there were a few things our team members say. One is, ‘It feels really good to know that the leadership acknowledges that this is important to them because it’s important to us as care providers.’ The second thing they say: ‘Even though we had a family and patient-centered approach to our care, that this has just enhanced it tremendously.’ And third, they feel that even though they were kind to their colleagues, they are much kinder now.

Rhonda Anderson, CEO
Cardon Children’s Medical Center