Improve Patient Experience & HCAHPS Results | Language of Caring

Transforming the human experience, team engagement, and organizational health with proven approaches to communication excellence.

Language of Caring®  has established the standard for healthcare communication:

Language of Caring partners with healthcare organizations across the continuum of care to create and sustain cultures of caring and compassion, by helping every individual build and apply concrete skills and behaviors that make their caring visible and communication effective. We help people find the words that build trust, ease anxiety, provide emotional support, and strengthen partnership. Our proven strategies:

…one simple tool, compassion, can affect not only the outcomes for our patients, but also the financial health of our organizations and the well-being of our providers.”  -Don Berwick, MD;  President Emeritus Institute of Healthcare Improvement.

Who is Language of Caring?

Language of Caring began as a partnership of Wendy Leebov, Jill Golde, and Dorothy Sisneros—a powerhouse trio who share a passion for reshaping healthcare organizations to become communities of caring. Their track record as healthcare leaders, organization development professionals, instructional designers, strategists, and coaches is extensive. And, they’ve enlisted and certified a talented team of physician leaders, nurse leaders, trainers, team-builders, and culture change professionals who share their passion for this work and serve as coaches, strategy partners, and facilitators with clients engaged in implementing Language of Caring programs.

As of January, 2019, Language of Caring become a branch of Planetree International. 

In the Planetree team, we have found the most compatible of partners. For 40 years, Planetree has helped healthcare teams around the world to improve outcomes by engaging patients and families and connecting healthcare personnel to the meaning inherent in their work.  At Language of Caring, we are deeply proud of our work to help healthcare organizations achieve patient experience breakthroughs by improving communication and creating cultures of caring. Given this alignment of mission, culture and strategy, it has proven to be a natural fit for Language of Caring to join forces with Planetree to magnify our impact to make healthcare better for all.

With Planetree as our new home and partner, we have been able to integrate our proven communication solutions with Planetree’s organizational cultural assessment process, person-centered care team training, and the Person-Centered Care Certification Program. This combination of programs and services has enabled Language of Caring to provide even better support to organizations seeking to strengthen those elements of healthcare quality that matter most to patients, community residents, families, and staff.

The Language of Caring Advantage

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