Language of Caring Programs

Implemented by more than 400 organizations that span the full continuum of care, Language of Caring® programs help all members of the healthcare team develop, master and apply the communication skills that show their empathy and caring, that enhance collaboration and effectiveness, and that strengthen the professional pride and satisfaction that come with more connection in their daily interactions.  Learn more about the proven impact of communication.

There are multiple Language of Caring programs that you can choose from, each designed differently to fit your goals, target groups, and resources. We offer programs for staff only, physicians only, and entire teams. You can engage at different levels, ranging from e-learning courses to onsite consulting and long-term partnerships. These programs work for all healthcare organizations along the healthcare continuum: hospitals, outpatient centers, home care, medical offices, AND we have specialized programs for long-term care and rural organizations.

• Language of Caring for Staff®. Empowers healthcare staff to make their empathy felt with patients, families and each other. Includes onsite assessment, 10 powerful skill modules, leadership development, skill mastery, and a sustainment process.
• Language of Caring for Physicians®. Engages and builds community among clinicians and sharpens critical communication skills. Includes planning, champion/facilitator development, series of 8 competency modules, and more.
• Language of Caring for Entire Teams. A blend of the Language of Caring for Staff and Physicians programs that engage staff and providers together in their skill development and mastery.
• Communicating Empathy: The Heart-Head-Heart Method. Teaches a single foundational skill for communicating with caring. A “do-it-yourself” kit for skill-building and mastery along with workbooks for each participant.
• Advanced Communication for Physicians. Sharpens the competencies that improve relationships with patients, earn trust, strengthen partnership and commitment to care plans. An e-learning course for individual learning consisting of 8 modules.

Features across ALL Programs

• A focus on mastering one skill at a time
• Illustrative videos with nurses, doctors and staff (not actors) who demonstrate specific Language of Caring skills applied to everyday interactions
• Skill mastery tools and activities that build effective habits
• Sustainability strategies to ensure that staff members continue to use and strengthen their skills over time
• CEU and CME ready
• Your in-house people serve as champions, session facilitators and coaches with staff and physicians

Learn about the results clients are achieving with Language of Caring programs.