Patient Experience Solutions for Long-Term Care

Long-term Care Leaders: Inspire and achieve truly person-centered care and a caring community — where staff love to work and residents and their families rave about the people and their care.

Communicating Empathy: The Heart-Head-Heart Method mobilizes the caring people in health care to express their empathy and caring effectively and consistently in everyday interactions. Grounded in best practices, this program enables leaders at every level to engage providers and staff in using the proven communication model: Heart-Head-Heart.

The results you can expect:

• Fast, visible improvement in staff communication and relationships with residents, families and coworkers
• Residents thriving in an atmosphere of dignity, respect, compassion and support whose families know it and appreciate it
• Staff respecting each other and finding joy in caring, leading to greater loyalty, referrals and retention
• Fewer complaints and a stellar reputation for lovingkindness that earns you a stronger position as community of choice

The Communicating Empathy program kit includes an effective instructional video on the Heart-Head Heart Method as well as all you need to create an effective rollout plan, train facilitators, prepare team leaders to follow-up with skill practice, mastery and coaching, and more.

Learn more about how the program works and what’s included in the kit!

“I believe the stress in today’s healthcare environment threatens the delivery of compassionate care. Most providers and team members believe that caring and compassion are woven into their everyday interactions; our patients and families don’t always experience that. The Heart-Head-Heart method makes compassionate communication a more consistent reality.” – Barbara Buscaglia, MSN, RN. Chief Nursing Officer, Rochester Regional Health

To learn more, contact Jill Golde at [email protected] or (314) 571-9607