Language of Caring for Physicians

Realities for Physicians

• Less autonomy, endless paperwork, the strain of defensive medicine, crushing job stress and time pressure
• Anxiety about CAHPS scores and penalties for static scores
• Consumer scrutiny and the social media grapevine
• The loss of relationships
• The challenges of team-delivered care

Strengthen physicians’ and other providers’ communication and everyone benefits.

• A stronger patient-physician relationship
• Effective patient & family engagement
• Better scores and higher earnings
• Reduced stress
• Care team harmony & collaboration
• Patient retention and loyalty
• Patient adherence to care plan and better outcomes
• More fulfilling work

Developed by Wendy Leebov, Ed.D. and Carla Rotering, M.D. and grounded in an exhaustive study of evidence-based best practices, Language of Caring for Physicians® develops key communication competencies with eight modules that help busy, caring providers engage patients and make their caring felt by patients, family members, and coworkers. Language of Caring® coaches help you tailor the optimal implementation plan, so the process engages providers and is seamless and efficient for your organization.

Language of Caring for Physicians Skill Modules

1. The Communication Solution
2. Mindful Practice
3. Collaboration and Teamwork
4. Effective Openings and Closings
5. Engaging Patients and Families as Partners
6. Communicating with Empathy
7. Effective Explanations
8. Hard Conversations

Features

• Effective within extreme time constraints; CME-ready
• Blended learning with short team sessions, videos, skill reference cards, and web-based tools
• Compelling videos presented by physicians and filmed at MD Anderson with vivid examples for inpatient, outpatient and medical office settings
• Certified coaches to guide implementation and provide ongoing support
• Mobile; easy access via secure client portal

“Sometimes you forget the real reason that you went into medicine — to help people and to really offer them peace of mind during times of distress. I think Language of Caring really does a nice job of breaking down the doctor-patient relationship and what’s important about that. Our patient surveys have reflected an increase in patient satisfaction. I feel like it has solidified my relationships with my patients … Once you start practicing that with patients, it spills over into the co-worker environment as well.”

Dr. Anna Likhacheva
Radiation Oncology
Banner MD Anderson

Among Language of Caring Clients
MedStar Washington Hospital Center, DC
Stony Brook Medicine, NY
Bronx-Lebanon Hospital Center, NY
Desert Oasis Healthcare, CA
Southeastern Health, NC
University of Maryland Upper Chesapeake Health, MD
Health First, FL
Children’s Hospital of Wisconsin, WI
Adelante Healthcare, AZ
Lone Star Circle of Care, TX
MedStar Medical Group, MD

Learn about our online CME program for providers to complete individually at their convenience by visiting the Advanced Communication for Physicians™ program.