PX ROI and Strategy Planning |Language of Caring
Resource Library
Webinars
Books & More

PX ROI and Strategy Planning

Find here evidence of Return on Investment for improving communication and the patient experience as well as resources that help you engage people in planning strategies ands tactics that make your investment reap the intended benefits.

People send me such burning questions that my Inbox should be smoldering. In the last few weeks, my Inbox delivered this question (in various words) three times. One example: “We are downsizing staff due to low census, eliminating positions when a staff member retires or resigns (right sizing), etc. Staff is feeling the effects and morale is dipping. Do you have any resources you can direct us to? Thanks for your guidance as we continue to move upward. You were right, it is a journey”.

Read More

Team collaboration and communication is of utmost importance to most patient experience champions because how non-clinical employees communicate with their internal customers ultimately impacts the patient. Read on for strategies to engage non-clinical employees and to deal with possible resistance.

Read More

As margins shrink and costs outpace revenue, enhancing the patient experience is pivotal to your services’ success and profitability. Patient satisfaction plays an increasingly important role in the quest for accountability in healthcare—accountability to payers, purchasers, accrediting agencies, and even consumers themselves.

Read More

Effective physician communication within the doctor-patient relationship is one of the most important factors in driving positive CG-CAHPS and H-CAHPS survey results. The Language of Caring program will help your physicians improve results for critical communication-related interactions.

Read More

Sign Up for HeartBeat!