People send me such burning questions that my Inbox should be smoldering. In the last few weeks, my Inbox delivered this question (in various words) three times. One example: “We are downsizing staff due to low census, eliminating positions when a staff member retires or resigns (right sizing), etc. Staff is feeling the effects and morale is dipping. Do you have any resources you can direct us to? Thanks for your guidance as we continue to move upward. You were right, it is a journey”.
Team collaboration and communication is of utmost importance to most patient experience champions because how non-clinical employees communicate with their internal customers ultimately impacts the patient. Read on for strategies to engage non-clinical employees and to deal with possible resistance.
As margins shrink and costs outpace revenue, enhancing the patient experience is pivotal to your services’ success and profitability. Patient satisfaction plays an increasingly important role in the quest for accountability in healthcare—accountability to payers, purchasers, accrediting agencies, and even consumers themselves.
Effective physician communication within the doctor-patient relationship is one of the most important factors in driving positive CG-CAHPS and H-CAHPS survey results. The Language of Caring program will help your physicians improve results for critical communication-related interactions.
