Let’s Talk About the Elephant in the Room: Accountability Skills for the Quality Patient Experience Webinar Replay: Language of Caring
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Let’s Talk About the Elephant in the Room: Accountability Skills for the Quality Patient Experience Webinar Replay


Webinar Replay package includes webinar recording and facilitator’s guide

Accountability is often the difference that makes teams, initiatives, and strategies successful. To achieve breakthroughs with our different strategies and initiatives, we need to establish, communicate and enforce higher standards that will bring the best out of our staff.

In this compelling webinar, Dorothy Sisneros and Kimberly Carson describe what it takes to raise the bar on employee performance. They illuminate the leader’s key roles in accountability and share concrete tools you can use to move your employees to a higher level.

This webinar will help you:

  • Establish and enforce higher standards with clarity, courage, and conviction
  • Verify whether expectations are being met (case examples related to best practices)
  • Provide effective performance feedback in a way most likely to be heard
  • Raise the bar through coaching conversations with high, middle and low performers
  • Handle employee resistance, alibis and excuse with backbone and heart

Who Should Attend:
Patient Experience Champions, Executives, Managers, Supervisors, HR Professionals

Webinar Faculty:
Dorothy Sisneros, M.S., M.B.A., Partner and SVP at Language of Caring® is a seasoned executive coach, facilitator, trainer, and strategic partner. Dorothy has extensive experience as a consultant/partner in healthcare, service excellence, leadership, strategic planning, talent management and organizational dynamics. She has coached 100’s of leaders at all levels to excel in their roles and lead effective transformation.

Kimberly Carson, M.Ed., Director of Client Services at Language of Caring is a dynamic organizational psychologist. She helps healthcare leaders engage and inspire providers and staff to strengthen processes and practices key to a truly caring culture and consistently excellent medical care. Her expertise includes program design and facilitation, leadership development, and organizational development.

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