Evidence-References |Language of Caring
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See the solid evidence base and key references that make the case for the power of effective communication, the teachability of empathy, and the skill sets in the Language of Caring for Staff and the Language of Caring for Physicians.

The Patient Experience Movement from the perspective of Wendy Leebov: In this video sponsored by The Beryl Institute, Wendy chronicles the movement’s evolution from Patient Advocacy to Guest Relations to Service Excellence to Patient Experience and more.  Watch the video by clicking below.

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Physician-patient communication problems cause the vast majority of malpractice suits.

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