Jeremy Blanchard, M.D., MMM, CPE, Chief Medical Officer & Coach at Language of Caring® explains how empathic communication improves the patient and family care experience, patient engagement, quality and patient safety scores, and restores the joy in practicing medicine.
Watch Wendy Leebov, EdD founder and partner of Language of Caring, explain how to use Electronic Health Records and other tech devices in a way that enhances the patient experience.
Patient engagement, patient involvement, partnering with patients, patient activation, patient participation, patient-driven. Whatever you want to call it, the use of these buzzwords is growing at an exponential rate, reflecting a long-awaited transition from a paternalistic healthcare model to a model that recognizes that the patient is the real expert on their own needs and the decisions best for them. Also, realistically, healthcare professionals can’t control patient’s decisions or actions. The patient is ultimately responsible.
So, how does partnering with patients look?
Invite their thinking, their feelings, their concerns and personal information about their lifestyle.
