Jeremy Blanchard, M.D., MMM, CPE, Chief Medical Officer & Coach at Language of Caring® explains how empathic communication improves the patient and family care experience, patient engagement, quality and patient safety scores, and restores the joy in practicing medicine.
Concepts of gender are changing. Equal and compassionate care can be hard to get for someone who is transgender. Many avoid seeking medical attention out of fear of discrimination. Physicians can play a powerful role by welcoming these patients to their new gender, facilitating their transition, and helping them experience the same quality of care and caring that all people deserve. These communication keys, tips and resources from Language of Caring can help healthcare providers give transgendered individuals equal and compassionate care, sensitive to their particular situation.
Watch Wendy Leebov, EdD founder and partner of Language of Caring, explain how to use Electronic Health Records and other tech devices in a way that enhances the patient experience.
Match your practice’s extraordinary reputation for excellence in clinical care with an equally extraordinary reputation for legendary patient experiences through the Language of Caring. Communication plays a critical role as patients and families ‘shop’ for health care. An Employee Guide introduces the patient-centered focus to new employees, and offers communication House Rules to improve health outcomes, inspire patient loyalty, and create a better work environment. Message to employees: “You ARE our practice…We are the care YOU give.”
