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Language of Caring Webinar Series

Each patient experience webinar will focus and enrich your team with cutting-edge information and proven tools they can use to achieve and strengthen patient-centered care, the patient and family experience, employee engagement, nurse communication, the doctor-patient relationship, leadership, accountability, change management, and much more…


Upcoming Free Webinars

Visible Person-Centered Leadership During a Crisis
July 30, 2020 11:00 AM EDT
For most healthcare leaders – even veterans of the field — the COVID-19 outbreak has been a challenge unlike any experienced before. Leaders have contended with escalated safety and health risks, resource issues, financial uncertainty and moral distress among their teams, which has been exacerbated by the challenges we face in pursuit of racial equality and justice . Leaders who have emerged as trusted, reliable voices have prioritized empathy, transparency, humility and partnership.

During this one-hour virtual roundtable discussion, senior healthcare executives will reflect on the experience of leading through crisis. Hear about specific tactics they used to remain connected with and visible to staff, patients and families and the community-at-large. Learn from them the mis-steps they have made and how they have since course-corrected to maintain a strong team. Finally, see how this experience has prepared them for what’s next.

Join us for what promises to be a dynamic and illuminating conversation, facilitated by Jim Kinsey and Dorothy Sisneros of Planetree International.

Presenters:
— Dr. Thomas Smyth, President and CEO, University of Maryland St. Joseph Medical Center
— Pamela Dunley, President and CEO, Elmhurst Hospital

Register now!

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