Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience | Language of Caring
Resource Library
Webinars
Books & More
Customer Service for Professionals in Health Care: Key Behaviors That Enhance the Patient and Family Experience

Paperback; 65 pages. Reinforces a customer orientation and develops key customer-oriented behaviors. Self-assessment and practice exercises make employees more conscious of customer needs and adept at meeting these needs daily. Terrific text for staff development and improving customer service in healthcare.

by Wendy Leebov, Ed.D.

Sign Up for HeartBeat!