COVID-19 Resources on Patient Experience and Person-Centered Care

Tools and resources from Planetree International and Language of Caring® to address your concerns and questions about how to maintain a person-centered culture in the midst of the current COVID-19 outbreak.

Webinar: Let’s Talk About Person-Centered Care During Pandemics

Hear leaders from Planetree International and Language of Caring address your concerns and questions about how to maintain a person-centered culture in the midst of the current COVID-19 outbreak.  View here.

• Webinar Slides
• Ideas and Inspiration from Webinar Attendees

Newly Added Resources:

• Quick Reference Cards for Physicians and APPs: Caring Messages Specifically Pertinent During Times of Crisis — Added April 20, 2020
• HeartBeat Newsletter: Not Just Another Day — Published April 7, 2020
• Word Choice Suggestions During this Pandemic — How to Convey Urgency without War Speak
• Caring Communication and Messages during COVID-19 — Published April 1, 2020
• Rounding Tools — Published April 1, 2020
  • • Patient/Resident/Client tool
    • Leader-to-Staff tool
    • Senior Leader tool
• Tips on Person-Centered Dementia Care during COVID-19 — Published March 31, 2020
• Planetree Statement on Supporting Family Presence During a Pandemic — Updated April 1, 2020 (Original publication date: March 29, 2020)

Additional Resources:

• World Health Organization Information Recommendations
• CDC Recommendations
• Pioneer Network Resources for Long-Term Care Communities
• Creating a Caring Culture for Staff – Resource
• The Astonishing Impact of “Three Good Things”

From the Planetree Community: Care for the Caregiver Resources:

• Beyond Burnout Prevention (Dael Waxman) (Webinar – 2018)
• Peer 2 Peer Responders: Providing Emotional First Aid & Beyond for Healthcare Workers (Webinar – 2015)
• Peer Support Team Manual (2014)