C.A.R.I.N.G. for Your Staff: The Frontline Leader’s Role in Engagement and Retention
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C.A.R.I.N.G. for Your Staff: The Frontline Leader’s Role in Engagement and Retention

Caring for Your Staff“Our employees are our most valuable asset” is often overheard in organizations, and thriving organizations supply plenty of evidence to prove it. Consider these findings:

Beyond statistics and correlations, observable human dynamics are also highly evident. Engaged employees:

It’s no wonder that employee engagement is among the top three executive priorities (Deloitte, 2017)!

These days, smart leaders embrace going beyond the rhetoric and commit to taking strategic steps to inspire, strengthen and appreciate employee engagement.

The Job of Leaders
We can’t motivate employees, but we certainly have the power to create an environment that triggers others’ intrinsic motivation. The primary foundation for this environment begins with the actions, words, and behaviors of leadership. As leaders, it is imperative to be authentic and caring. We need to build relationships with every individual on our team.

The C.A.R.I.N.G. Path to Employee Engagement:  Guidelines for Leaders
For years, I have helped myself and other leaders remember the foundation and guidelines for creating an environment of engagement in an easily remembered acronym—C.A.R.I.N.G.

I pass this challenge to you: Do your most important work for your organization by creating the environment necessary for employees to engage. Remember this well-established fact: Employees quit their manager/supervisor more often than they quit their job or organization. The frontline leader is key to employee engagement and retention, and the frontline leader has the most to gain by becoming effective with C.A.R.I.N.G.

I welcome your comments below.

About Us
Driven by a passionate commitment to strengthen humanism in healthcare, Language of Caring® partners with healthcare organizations to create exceptional experiences and communities of caring through communication skill-building. Grounded in decades of experience and research, our offerings include a rich array of leadership development and support services as well as skill-building programs for staff and physicians – all designed to enhance the patient, family, and team experience.

Categories: Caring and Empathy, Change and Transformation, Coworker-Team Communication, Employee Engagement, Leadership


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