Wendy Leebov: Language of Caring
Wendy Leebov, Ed.D.
SVP, Program Development

Currently, Wendy Leebov focuses on product development and strategic marketing for Language of Caring. A lifelong activist for helping healthcare organizations create exceptional experiences for patients, families and the entire healthcare team, Wendy is internationally respected as a thought leader, healthcare executive, culture change strategist, coach, and author who has helped hospitals, health systems, and medical practices achieve breakthroughs in the patient, family and healthcare team experience. Before making her mark as champion of the international patient experience movement, Wendy was Vice President and change coach for the Albert Einstein Healthcare Network in Philadelphia where she worked for 20 years.

Wendy earned a Doctorate and Master’s degree from Harvard University, and a B.A. in Sociology/Anthropology from Oberlin College. A communication fanatic, Wendy has written 14 books on the patient experience, leadership, and service excellence. She is also Editor of HeartBeat on the Quality Patient Experience, the Language of Caring team’s popular monthly e-newsletter with practical tips and tools for patient experience champions. Also, Wendy created the acclaimed, web-based programs Language of Caring for Staff® and Language of Caring for Physicians® (with Carla Rotering, MD). Her latest book with Dr. Rotering is The Language of Caring Guide for Physicians: Communication Essentials for Patient-Centered Care. Also Wendy serves on the Executive Board of The Beryl Institute.

On the Healthcare Experience:  “I am a breast-cancer survivor and have been a watchful and engaged family member through the prolonged, life-threatening illnesses of my grandparents, father, mother, sister, and friends. I have experienced firsthand the powerful impact of effective and empathic communication on the patient and family experience, patients’ clinical outcomes, patient safety, healthcare team effectiveness, and physician and staff well-being. As a result, I have become nothing short of a communication fanatic.”

Favorite Quote: “At times, our own light goes out and is rekindled by a spark from another person. Each of us has cause to think with deep gratitude of those who have lighted the flame within us.”  – Albert Schweitzer

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