$99.00

Webinar Replay package includes webinar recording and facilitator’s guide

Hiring the right people for our workforce can be key to achieving the exceptional patient, family, and team experience. When we make hiring mistakes, we either live with the poor performance and burden our high performing employees or we spend time and energy doing our best to turn ineffective performers into effective ones. In this compelling webinar, Dorothy Sisneros illuminates best-practices for behavioral interviewing so you can effectively identify candidates with strong communication competencies as well as other desirable qualities.

Highlights:

• A quick review of behavioral interviewing and why it’s the state-of-the-art
• How to use behavioral interviewing to hire effective communicators
• Questions for evaluating communication competencies
• Key practices for gathering trustworthy, predictive information
• Case studies and examples of this effective process

Who Should Attend:
Patient Experience Champions, Executives, Managers, Supervisors, HR Professionals

Webinar Faculty:
Dorothy Sisneros, M.S., M.B.A., Partner and SVP at Language of Caring® is a seasoned executive coach, facilitator, trainer, and strategic partner. Dorothy has extensive experience as a consultant/partner in healthcare, service excellence, leadership, strategic planning, talent management and organizational dynamics. She has coached 100’s of leaders at all levels to excel in their roles and lead effective transformation.

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