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Wendy Leebov’s Essentials for Great Patient Experiences: No Nonsense Solutions with Gratifying Results

Paperback; 121 pages. 2008. Specific tools that enhance the patient experience and address the difficulties staff have in delivering the exemplary care they would like to provide. High-impact strategies for moving your service excellence and patient satisfaction to a new level, resulting in higher scores on CAHPS, Picker and Press-Ganey surveys.

by Wendy Leebov, Ed.D.

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