Advancing Family-Centered Care in Children's Hospitals
There is no such thing as family-centered care without family-centered communication! The Language of Caring for Staff® builds the concrete communication skills that earn patient and family trust, confidence, openness and engagement. This breakthrough program combines team and web-based learning in bite-sized pieces.
Watch what children’s hospitals are saying about Language of Caring for Staff:
Cardon Children’s Medical Center
Rhonda Anderson; CEO
Children’s Hospital of Philadelphia
Amy Lambert; Sr. VP, CHOP Care Network
Rachel Biblow; Senior Director, Patient & Family Services
Kathy Conaboy; Patient and Family Experience Manager
See sample results below:
Click here for details about the Language of Caring for Staff program–its rationale and content.
Interested in more information? Please contact:
Morgan Reed, Partner
314 571 9607 direct
[email protected]
Practical support for caring teams
Children's Hospitals connects everyday communication with the human experience of care. In busy healthcare environments, people need clear information, thoughtful listening, and simple ways to show that every patient, family member, and colleague matters. This resource brings those ideas together in a practical format that can be used in conversations, team meetings, onboarding, and improvement work.
Strong relationships are built through small, repeatable actions: welcoming people, checking understanding, acknowledging emotion, and following through on commitments. Leaders can use the guidance here to create shared expectations while giving staff room to bring authenticity and professional judgment to each interaction. Teams can reflect on what is working, identify moments that create friction, and choose one behavior to practice consistently.
Explore the related resources, learning programs, and articles linked on this page for additional examples. Together they provide a flexible path for organizations that want communication to feel more compassionate, more reliable, and more useful. The goal is a culture where people feel heard, supported, and confident that caring is visible in both the words used and the actions that follow.
