Rhonda Williams, M.S.N., M.B.A.: Language of Caring
Rhonda Williams, M.S.N., M.B.A., RN
VP, Client Services & Coach

Rhonda Williams works closely with the Operations Team and partners with clients across the country to guide them through the critical processes associated with effective program implementation and long-term results. Rhonda also serves as Coach, working onsite with clients before, during and after implementation to help them align and strengthen their organizational priorities and best practices to ensure sustainable success.

Rhonda is a dynamic healthcare leader, author, publisher, speaker, trainer and coach. With nearly two decades of experience in the post-acute healthcare sector, Rhonda now uses her leadership experience to work across industries to help executives, teams and other professionals leverage communication as a core competency to move organizations forward.

Rhonda’s professional experience includes executive level roles as Chief Nursing Officer, Chief Clinical Officer and Administrator/Chief Executive Officer. During her time as an executive, Rhonda was a catalyst for elevating her organization’s engagement and transforming the patient experience. Her passion is not only the patient experience but also the staff experience. Her strong belief is that a motivated and engaged workforce is the path to improved outcomes and a satisfied patient.

Rhonda is a Registered Nurse and holds a double Master’s Degree in Nursing and Business. Using her own life as a petri dish, Rhonda provides a walking testimonial for how purposefully approaching challenges can be the springboard for your next success both personally and professionally.

On the Healthcare Experience: “I can remember spending countless hours with my nurses, providing compassionate support as they grew into amazing nurses dedicated to caring for each patient as an individual… as a human. What I realized is that, until my team felt cared for and cared about, they could not effectively care for our patients. Demonstrating caring in every interactions is key to transforming our organizations.”

Favorite Quote: “Remember, when dealing with people, we are not dealing with creatures of logic but creatures of emotion.”  – Dale Carnegie

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