Laura Anning has supported Language of Caring client implementations for five years in inpatient, Emergency Department and clinics settings across Arizona. Laura’s background includes 25 years in healthcare as Patient Experience Market Director, Training and Development Director, and Consultant. As Patient Experience Director, she demonstrated a passion for leading culture change across the continuum of care. Her expertise includes professional facilitation, leadership development, strategic planning and process improvement. She is known for being results-oriented, high energy and dynamic, and she brings rich firsthand experience and wisdom that consistently earns client appreciation and respect.

On the Healthcare Experience: “I recently had an accident that required an ED visit. My experience reminded me how important it is to see through the lens of patients and families and to communicate with caring. Whether caregivers provided care directly or indirectly, the caring in their interactions was so important. At first uncertain and fearful, I could feel my anxiety decrease when I felt their compassion and caring. I’m in awe of people who thrive with kindness despite their own struggles.” 

Favorite Quote: “When we focus on others, our world expands. Our own problems drift to the periphery of the mind and so seem smaller, and we increase our capacity for connection—or compassionate action.”  – Daniel Goleman